Last updated: September 29, 2026
Request a return
You may request a return within 30 days after delivery by contacting our customer service team with your order number and the item you wish to return. For a change-of-mind return, items must be unused, with their accessories and original packaging. Please obtain return instructions and the correct return address before sending a parcel; the address on an incoming parcel may not accept returns.
Damaged, defective or incorrect items
Contact us promptly with a description and, where possible, photos of the issue. We will arrange an appropriate refund, replacement or other remedy. For a confirmed fault or our shipping error, we cover the reasonable return-shipping cost where a return is needed. Your mandatory consumer rights are not limited by our 30-day change-of-mind policy.
Return costs
For a change-of-mind return, you pay the return postage. Original delivery charges are not refunded unless required by applicable law. We do not charge a restocking fee. Any item-specific exclusion, such as a personalized item or an opened hygiene-sealed product, must be disclosed before purchase and does not remove rights relating to faulty goods.
Refunds
After receiving and inspecting an authorized return, we will notify you of the outcome. Approved refunds are submitted to the original payment method within 7 business days. Your bank or payment provider may require additional processing time. Contact us if an approved refund has not appeared after 10 business days.
Cancellations
Contact us as soon as possible if you want to cancel. We can cancel and refund an order before it has entered fulfilment. If dispatch can no longer be stopped, the return process applies. We will refund any order that we cancel because it cannot be fulfilled.
For help with orders, delivery, returns or privacy, email CSlvtong@163.com. Include your order number when available. Never send your full payment-card details or password.
