Last updated: September 29, 2026
About this policy
This policy explains how Ruvqen handles personal information when you visit ruvqen.com, contact us or place an order. Our store is hosted on SHOPLINE.
Information we process
We process the contact, delivery, billing and order information you provide, communications with customer service, and technical information such as IP address, device/browser information and website interactions. Payments are processed through payment providers; do not email us full card details.
How information is used
We use information to operate the store, process payments and orders, deliver purchases, provide support, prevent fraud and comply with recordkeeping obligations. Marketing messages are sent where permitted and you may unsubscribe at any time. Depending on your location, processing may rely on fulfilling a contract, consent, legal obligations or legitimate business interests.
Service providers and international processing
Relevant information is shared with SHOPLINE, payment providers, delivery partners and other service providers as needed for these purposes, or with authorities where legally required. These providers may process information outside your country, subject to applicable data-protection requirements.
Cookies and choices
Cookies and similar technologies support cart, sign-in, security and region preferences. Where enabled, analytics or advertising tools may also use these technologies. You can control cookies through your browser and any consent controls shown on the site. Blocking essential cookies may affect store features.
Retention and security
We keep information for the time needed to fulfil the purposes above, including legal recordkeeping and dispute handling. We use reasonable safeguards, but no internet transmission or storage system is completely risk-free.
Your rights
Depending on your location, you may request access, correction, deletion or a copy of your data, object to or restrict processing, withdraw consent, or complain to a relevant supervisory authority. Contact us to make a request; we may need to verify your identity. Our store is not directed to children.
Contact and updates
For help with orders, delivery, returns or privacy, email CSlvtong@163.com. Include your order number when available. Never send your full payment-card details or password.
Updates to this policy will be posted on this page.
